Elyn Help Center

Returns & Exchanges

Manage the return of items from your order

25 articles

🔐 Log in to the interface to get a return label

I need the link to access the return interface

My order is not recognized / I have lost my credentials

The return interface indicates that the deadline has expired

I am unable to log in to return my exchange order

🔖 Special cases to get a return label

I have already used my return label, I would like to get a new one

I received an error message when trying to download my return label

🔎 Complete and understand the return interface form.

I need help to complete the returns form

I want to return items that are not eligible for return

I received gift items in my order, do I need to return them?

Exchanges are not suggested on the interface, what should I do?

🔏 Correct my request on the return interface.

I want to return more items than what I have registered on the interface

I want to cancel my return request and keep my order

I want to cancel my refund request and get an exchange instead

I would like to cancel my exchange request and receive a refund instead

I would like to cancel my request for a voucher and receive a refund instead

I want to modify my exchange request

📦 Return my package

I need more time to return my items

I have received my return label but I am unable to open the file

I don't have access to a printer, how can I print my return label

My return label is being refused by the post office or at the pickup point

Can I return items from different orders in the same package?

I did not keep the original packaging to return my item

I have questions regarding the return procedures for items from my order

🚚 After returning my package

I have sent back my order, but the parcel seems to be blocked or lost.

When will my exchange be shipped?