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Returns & Exchanges
🔐 Log in to the interface to get a return label
The return interface indicates that the deadline has expired
The return interface indicates that the deadline has expired
Updated over a week ago

Several situations are possible:

You have exceeded the withdrawal period specified by the brand

The return period is directly set by the brand where you made your purchase and is usually stated in the return policies (visible on the brand's website).

📩 If you wish to return your order, we encourage you to directly contact the brand where you made your purchase by visiting their website to inquire about the possibility of extending your deadline or if your return will be accepted and refunded - please note, this is not automatic.

The Elyn chat (bottom right) is solely dedicated to technical issues related to the return interface: we do not handle additional requests.

You have received your order in multiple packages

Our system relies on the delivery date of the first package to trigger your trial period and apply the withdrawal period specified by the brand.

In the case of multi-package delivery, it is possible that this withdrawal period may technically be exceeded on the return interface.

💬 If you wish to return your order, we invite you to contact us via the Elyn chat (bottom right).

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