The non-eligibility for returns of certain items is determined directly by the brand from which you made your purchase.
This is usually mentioned on the product page at the time of your order.
If you wish to return a non-eligible item:
📩 We invite you to contact directly the brand from which you made your purchase (by visiting their website).
❌ The Elyn chat (bottom right) is only dedicated to technical issues related to the return interface: we do not handle additional requests.