Each partner brand defines the possible return options through the return interface.
So, if you notice that exchanges are not suggested when registering your return, it means that it is not possible to make exchanges.
If you have additional questions or are in an "exceptional" situation regarding your order (wrong item, item in the wrong size, defective product, ...):
📩 We invite you to contact directly the brand from which you made your purchase (by visiting their website).
❌ The Elyn chat (bottom right) is only dedicated to technical issues related to the return interface: we do not handle additional requests.