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Billing & Refunds
🔄 Refunds
An item from my order is missing or defective, I would like to request a refund
An item from my order is missing or defective, I would like to request a refund
Updated over a week ago

For any questions regarding the content of your order (defective, damaged, missing, or unusable product):

📩 We encourage you to contact directly the brand from which you placed your order by visiting their website.

The Elyn chat (bottom right) is solely dedicated to technical issues related to the return interface: we do not handle additional requests.

👉🏼 Please note that the return fees displayed on the return interface are applied by default. Only the brand from which you placed your order is authorized to modify these fees.

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