For any questions regarding the content of your order (defective, damaged, missing, or unusable product):
📩 We encourage you to contact directly the brand from which you placed your order by visiting their website.
❌ The Elyn chat (bottom right) is solely dedicated to technical issues related to the return interface: we do not handle additional requests.
👉🏼 Please note that the return fees displayed on the return interface are applied by default. Only the brand from which you placed your order is authorized to modify these fees.