To log in to the return interface dedicated to your exchange, you need to add the prefix EXC- in the order number field + the number of your original order.
👉🏼 Example:
your original order number was 123456
you need to enter EXC-123456
Is it still not working?
Is it still not working?
📩 We invite you to directly contact the brand where you placed your order (by visiting their website) so that a dedicated link can be provided to you.
❌ The Elyn chat (bottom right) is solely dedicated to technical issues related to the return interface: we do not handle additional requests.