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I am unable to log in to return my exchange order
Updated over a week ago

To log in to the return interface dedicated to your exchange, you need to add the prefix EXC- in the order number field + the number of your original order.

👉🏼 Example:

  • your original order number was 123456

  • you need to enter EXC-123456

Is it still not working?

📩 We invite you to directly contact the brand where you placed your order (by visiting their website) so that a dedicated link can be provided to you.

The Elyn chat (bottom right) is solely dedicated to technical issues related to the return interface: we do not handle additional requests.

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