🔐 If your credentials are incorrect (order not recognized):
You should be able to find them in the emails associated with your order.
Make sure to remove any special characters (e.g., #) and enter only the numbers.
If it is an exchange order, you need to add the prefix
EXC-(for example: if your original order number was123456, to log in to the return interface dedicated to your exchange, you would need to enterEXC-123456).
🔎 If you have forgotten your credentials (order number or email address associated with your order) or still cannot log in:
📩 We invite you to directly contact the brand where you placed your order by visiting their website to obtain a customized link.
❌ The Elyn chat (bottom right) is dedicated solely to technical issues related to the return interface: we do not handle additional requests.
⚠️ If you receive an error message indicating that the return deadline has passed, please refer to the dedicated article.
💡 Good to know, if you have made your purchase on one of the following websites, please refer directly to the dedicated return conditions to be able to return your purchases:
Galeries Lafayette (in the "Returns and Refunds" section)
L'Exception (in the "Returns & Exchanges" section)
Spartoo (in the "Returns" section)