You want to register a new shipping address for an order already placed but not yet shipped, or for your exchange order?
📩 We invite you to directly contact the brand from which you made your purchase (by visiting their website) and provide them with your new address.
❌ The Elyn chat (bottom right) is solely dedicated to technical issues related to the return interface: we do not handle additional requests.
Please note that it is not possible to change the shipping address in the following cases:
If your order has already been shipped or is already being prepared by the carrier.
In the case of an exchange request: if the initial order had been delivered to a Pick-up point.