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I would like to change the shipping address for my order
I would like to change the shipping address for my order
Updated over a week ago

You want to register a new shipping address for an order already placed but not yet shipped, or for your exchange order?

📩 We invite you to directly contact the brand from which you made your purchase (by visiting their website) and provide them with your new address.

The Elyn chat (bottom right) is solely dedicated to technical issues related to the return interface: we do not handle additional requests.

Please note that it is not possible to change the shipping address in the following cases:

  • If your order has already been shipped or is already being prepared by the carrier.

  • In the case of an exchange request: if the initial order had been delivered to a Pick-up point.

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