If you have requested a voucher and now wish to cancel it in favor of a refund, it's still possible:
📩 We encourage you to contact directly the brand from which you placed your order (by visiting their website) so they can proceed with the modification.
❌ The Elyn chat (bottom right) is solely dedicated to technical issues related to the return interface: we do not handle additional requests.
👉🏼 Please note that if you had received a bonus on your voucher (for example, 5%, 10%, or 15% offered by the brand from which you placed your order), this bonus will naturally not be refunded to you.
Your refund will take into account:
the total amount of the items returned in exchange for a voucher,
any charges for return shipping (which are applied in a standard return - without a voucher request - according to the return policies of the brand).