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🔏 Correct my request on the return interface.
I would like to cancel my request for a voucher and receive a refund instead
I would like to cancel my request for a voucher and receive a refund instead
Updated over a week ago

If you have requested a voucher and now wish to cancel it in favor of a refund, it's still possible:

📩 We encourage you to contact directly the brand from which you placed your order (by visiting their website) so they can proceed with the modification.

The Elyn chat (bottom right) is solely dedicated to technical issues related to the return interface: we do not handle additional requests.

👉🏼 Please note that if you had received a bonus on your voucher (for example, 5%, 10%, or 15% offered by the brand from which you placed your order), this bonus will naturally not be refunded to you.

Your refund will take into account:

  • the total amount of the items returned in exchange for a voucher,

  • any charges for return shipping (which are applied in a standard return - without a voucher request - according to the return policies of the brand).

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