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Returns & Exchanges
🔏 Correct my request on the return interface.
I would like to cancel my exchange request and receive a refund instead
I would like to cancel my exchange request and receive a refund instead
Updated over a week ago

If your exchange request has not yet been validated by the brand and shipped, it is usually still possible to cancel it!

To cancel your exchange request:

📩 We encourage you to contact directly the brand from which you placed your order (by visiting their website).

The Elyn chat (bottom right) is solely dedicated to technical issues related to the return interface: we do not handle additional requests.

Once the returned items are received and checked by the brand's logistics service, a refund will be initiated on the debit/credit card used for the purchase! 🙂

Please note that if you have made multiple exchange requests in your order, cancellation will remove all your exchange requests in favor of refund requests.

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