All Collections
Returns & Exchanges
📦 Return my package
I did not keep the original packaging to return my item
I did not keep the original packaging to return my item
Updated over a week ago

Returning your order in packaging other than that provided by the brand usually does not pose any specific issues, as long as the returned items remain intact.

However, each brand has a different policy on this matter.

To be sure:

📩 We invite you to contact the brand directly from which you made your purchase (by visiting their website) to obtain the exact response.

The Elyn chat (bottom right) is solely dedicated to technical issues related to the return interface: we do not handle additional requests.

Did this answer your question?