I need more time to return my items
Updated over a week ago

The deadline for dropping off your package is approaching and you haven't been able to organize returning your parcel?

📩 We invite you to contact directly the brand from which you made your purchase (by visiting their website) to inquire if your deadline can be extended - please note, it is not automatic!

The Elyn chat (bottom right) is only dedicated to technical issues related to the return interface: we do not handle additional requests.

⚠️ Please note in case you have already completed your return interface and made a request for a voucher or exchange:
👉🏼 if you exceed the deadline for dropping off without returning your order, your request for exchange or voucher/giftcard will be automatically cancelled (without possibility of retrieval).

Did this answer your question?