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I need help to complete the returns form
Updated over a week ago

Are you connected to your return interface but don't know how to proceed? It is very simple !

  • Click on the product you wish to return,

  • Then complete the attached form:

    • indicate the reason for return > Continue

    • leave a comment > Continue

    • select the desired return option (refund / exchange / gift card)* > Continue

👉🏼 *Please note that if you do not see exchanges, or vouchers/gift cards, this means that these options are not available for the brand from which you placed your order. These options cannot be activated on request.

  • You can then carry out the same operations for all the items to be returned.

🚨 Only once you have indicated all the items to be returned, you can validate your returns interface.

If you need to correct your form while it has already been validated, unfortunately it cannot be modified. We invite you to consult the articles in the “Correct my request on the return interface” section.

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