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Returns & Exchanges
🚚 After returning my package
I have sent back my order, but the parcel seems to be blocked or lost.
I have sent back my order, but the parcel seems to be blocked or lost.
Updated over a week ago

If your return parcel has not shown any sign of movement for some time, it is necessary to report this directly to the brand you ordered from.

They will then be able to initiate the necessary actions to regularize the situation, such as:

  • Making a complaint to the carrier (La Poste, Mondial Relay, Colissimo...)

  • Obtaining a refund or compensation for returned and lost items.

📩 We encourage you to contact the brand directly from which you made your purchase by visiting their website.

The Elyn chat (bottom right) is solely dedicated to technical issues related to the return interface: we do not handle additional requests and are unfortunately not authorized to file claims with carriers.

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