To facilitate the logistic tracking of returns (per order) and the proper initiation of associated refunds (or exchange/voucher if requested), a return label can only be used for sending back items from a single order.
👉🏼 Therefore, we encourage you to generate separate labels by logging in successively to the return interface for each order you wish to return items from:
For example, you have placed 2 orders (#1 and #2)
Items from order #1 should be returned in a package with return label #1 (generated via return interface #1)
Items from order #2 should be returned in another package with return label #2 (generated via return interface #2).
For any questions regarding this matter or associated return fees:
📩 We invite you to directly contact the brand from which you made your purchase (by visiting their website).
❌ The Elyn chat (bottom right) is solely dedicated to technical issues related to the return interface: we do not handle additional requests.