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📦 Return my package
Can I return items from different orders in the same package?
Can I return items from different orders in the same package?
Updated over a week ago

To facilitate the logistic tracking of returns (per order) and the proper initiation of associated refunds (or exchange/voucher if requested), a return label can only be used for sending back items from a single order.

👉🏼 Therefore, we encourage you to generate separate labels by logging in successively to the return interface for each order you wish to return items from:

  • For example, you have placed 2 orders (#1 and #2)

  • Items from order #1 should be returned in a package with return label #1 (generated via return interface #1)

  • Items from order #2 should be returned in another package with return label #2 (generated via return interface #2).

For any questions regarding this matter or associated return fees:

📩 We invite you to directly contact the brand from which you made your purchase (by visiting their website).

The Elyn chat (bottom right) is solely dedicated to technical issues related to the return interface: we do not handle additional requests.

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