Whether it's your first order or an exchange order, the preparation and shipping of items remain entirely in the hands of the brand from which you made your purchase.
📩 We encourage you to directly contact the brand from which you placed your order by visiting their website.
❌ The Elyn chat (bottom right) is solely dedicated to technical issues related to the return interface: we do not handle additional requests.
🔄 If it's an exchange order, feel free to visit this link for more information (the process, however, remains the same).