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I haven't received my voucher / gift card
Updated over a week ago

Vouchers are generated and sent directly via email once your package has been returned, received, and verified by the brand's logistics team.

If you haven't received your code, several reasons are possible:

  • Your return package has not yet been received by the brand or is currently awaiting inspection.

  • Your package was not returned within the specified timeframe (meeting the deadline for submission), so your voucher request has automatically been canceled - this action is irreversible.

  • The email containing your voucher code may have landed in your spam folder.

If you need to know the status of your voucher generation:

📩 We invite you to contact the brand directly from which you made your purchase (by visiting their website).

The Elyn chat (bottom right) is solely dedicated to technical issues related to the return interface: we do not handle additional requests.

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