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I am unable to complete the exchange with my credit card
I am unable to complete the exchange with my credit card
Updated over a week ago

To perform instant exchanges or exchanges at a higher price:

  • ✅ Only Visa, Mastercard, as well as payments via Apple Pay or Google Pay, are accepted by our payment provider.

  • Prepaid, virtual, systematically authorized cards (e.g., Maestro, Electron, or Revolut), and American Express cards are not accepted.

  • ❌ Other payment solutions such as Paypal or Amazon Pay are not yet accepted for instant exchanges.

Additionally, it is essential that your 3DS authentication (code sent by your bank to verify that you are the originator of the transaction) is validated for your exchange request to be recorded.


If you are unable to complete your 3DS authentication, we invite you to:

  • Use another eligible payment method.

  • Contact your bank to resolve the situation.

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