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I returned an order paid with a voucher or a gift card, how will I be refunded?
I returned an order paid with a voucher or a gift card, how will I be refunded?
Updated over a week ago

I paid with a voucher

If you have returned some items from an order made with a voucher, it will not be automatically credited back. Vouchers are typically created for one-time use.

📩 We encourage you to contact directly the brand from which you placed your order by visiting their website to inquire whether a new voucher can be issued to you - please note, this is not automatic.

The Elyn chat (bottom right) is solely dedicated to technical issues related to the return interface: we do not handle additional requests."

I paid with a giftcard

If you used credit from a gift card to make your purchase, it will be automatically refunded if you initiate a return.

You should receive a refund confirmation email and will then be able to use it again for new purchases.

📩 Unsure? Haven't received a refund email yet?

We encourage you to contact directly the brand from which you placed your order by visiting their website.

The Elyn chat (bottom right) is solely dedicated to technical issues related to the return interface: we do not handle additional requests."

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